After a booking is received, Oxford College of English Ltd. will confirm that a place is available and send a confirmation of enrolment together with an invoice for the language course. Payment of all course fees is required in advance. If host family accommodation has been booked, the name and address of the family will be advised approximately 10 days before the start of the course. In the case of very late bookings made less than 10 days before the course begins, details of the host family will be advised on arrival. Oxford College of English Ltd. is not able to confirm host family arrangements until after payment has been received.Documentation in Support of a UK Entry Visa
If documentation in support of an application for a UK entry visa is required, this can only be supplied for courses based in Oxford after full payment for the course has been received. In the case of a visa refusal, all fees will be refunded, less an administration charge of £150GBP plus any bank charges Oxford College of English Ltd. incurs in making the refund. Sight of the visa refusal documentation will be required in order to claim a refund.Cancellation Charges
The following charges will apply in the event of a cancellation:
Oxford College of English Ltd. will deduct the cost of any bank transfer charges incurred in making a refund
Cancellation of a course by Oxford College of English Ltd.
In the unlikely event that the number of students on a course or in a class, drops below the minimum number required to make a course viable, or if there are other events which are outside our reasonable control, Oxford College of English Ltd. reserves the right to cancel all or part of that course and/or activity programme. In most cases, students will be offered an alternative. If no alternative arrangements can be made, or if the alternative arrangement is unacceptable to the student, a full refund of fees less any fees chargeable for part of a course and/or activity programme which has already taken place on a pro rata basis, will be made. Once a refund has been made, Oxford College of English Ltd. shall have no further liability.Medical Conditions, Allergies, Special Diets and Insurance
Any disability, allergy or medical condition, which may affect mobility or general health, must be declared at the time of booking. All students, who are not from the EU or covered under reciprocal health care arrangements, must have adequate medical insurance for the period of their stay. If a student requires a special diet, such as vegetarian for example, this must be declared at the time of booking the course.Loss or Damage to Personal Property
Students are responsible for their own money and personal possessions at all times. Oxford College of English Ltd., its directors, employees, representatives, agents, host families and sub-contractors will not be liable for any loss of money or loss of or damage to any personal possessions. Oxford College of English Ltd. recommends that students take out adequate travel insurance.Host family arrangements
Oxford College of English Ltd. arranges accommodation in private homes known as host homes or host families Oxford College of English Ltd. is not able to guarantee any particular host home situation, family arrangement, ages of their own children, distance from the school or location. If a student has an allergy, such as an allergy to pets or requires a special diet, such as vegetarian, this must be declared at the time of booking.Airport Transfers
Oxford College of English Ltd. arranges airport transfers using our own staff and trusted taxi and coach companies but will not be liable for costs incurred as a result of delays caused by events outside our reasonable control such as bad weather, road closures or diversions, vehicle breakdown and force majeure. In the case of flight delays in excess of 2 hours, the company reserves the right to charge an additional fee to cover expenses incurred.Liability
Oxford College of English Ltd., its directors, employees, representatives, agents, host families and sub-contractors will not be liable for any sickness, injury or death of a student, any damage caused to a third party by a student or repatriation costs. Oxford College of English Ltd. strongly recommends that students take out adequate insurance.Photography and videos
The student agrees that Oxford College of English Ltd. may take and use photos and videos for publicity purposes without further permission and that the rights to any such photos or videos belong to the company.Complaints Procedure
In the event that a student is dissatisfied with their course or if applicable their accommodation or programme they should inform the group leader and local course director. Complaints can also be made to Oxford College of English Ltd. Tel. +44 (0)1604 712 959 or by e-mail: firstname.lastname@example.org. All complaints must be notified without delay and in every case, before the end of the course. Oxford College of English Ltd. must be given reasonable time to investigate the complaint, and if justified, correct the situation.Address and Jurisdiction
Registered Office: Oxford College of English Ltd. 21 Parliament Street, Hull HU1 2BL is registered at Companies House England, registration number 02194673
Any agreement with Oxford College of English Ltd. is subject to the laws of England.