TERMS AND CONDITIONSConfirmation of Booking and Payment
After a booking is received, Oxford College of English Ltd. will confirm that a place is available and send a confirmation of enrolment together with an invoice for the language course. A deposit of £150GBP is required.Documentation in Support of a UK Entry Visa
Payment of the remaining course fees is required in 20 working days in advance. In the case of late bookings less than one month in advance immediate payment is required. An increased deposit is required for students booking a University College Residence or hotel accommodation.
If host-home accommodation has been booked, the name and address of the family will be advised approximately 10 days before the start of the course. In the case of very late bookings made less than 10 days before the course begins, details of the host family will be advised as soon as possible but may not be available until the day before arrival. Oxford College of English Ltd. is not able to confirm host family arrangements until after full payment has been received.
If documentation in support of an application for a UK entry visa is required, this can only be supplied for courses based in Oxford after full payment for the course has been received. In the case of a visa refusal, all fees will be refunded, less an administration charge of £150GBP plus any bank charges Oxford College of English Ltd. incurs in making the refund. Sight of the visa refusal documentation will be required in order to claim a refund.Cancellation ChargesThe following charges will apply in the event of a cancellation:
If students who require visa support documentation are arranging their own accommodation in Oxford, they must provide the name and address of where they intend to stay.
Oxford College of English Ltd. will deduct the cost of any bank transfer charges incurred in making a refundCancellation of a course by Oxford College of English Ltd.
- Cancellation at any time due to the refusal of a visa to enter the UK £150 GBP
- Cancellation up to 42 days in advance £150 GBP.
- Cancellation less than 42 days in advance 50% of the course fees
- Cancellation less than 3 days in advance 75% of the course fees
- Cancellation on the day of arrival or after the course has started -100% - No refund
In the unlikely event that the number of students on a course or in a class, drops below the minimum number required to make a course viable, or if there are other events which are outside our reasonable control, Oxford College of English Ltd. reserves the right to cancel all or part of that course and/or activity programme. In most cases, students will be offered an alternative. If no alternative arrangements can be made, or if the alternative arrangement is unacceptable to the student, a full refund of fees less any fees chargeable for part of a course and/or activity programme which has already taken place on a pro rata basis, will be made. Once a refund has been made, Oxford College of English Ltd. shall have no further liability.Cancellation by the host family:
Host families are private homes and the hosts may need to cancel the arrangement due to sickness, bereavement, problems in the family, the need to make an unexpected journey, for personal reasons or if there is a problem in the house such as a heating system breakdown. In the event of a host family cancellation, Oxford College of English Ltd. will provide an alternative host family.Host Family Accommodation:
Oxford College of English Ltd. arranges accommodation in private homes known as host homes or host families. Oxford College of English Ltd. is not able to guarantee any particular host home situation, family arrangement, ages of their own children, distance from the school or general location.Insurance
Travel, medical or other insurance is NOT included in the course fees.Medical Conditions, Allergies and Special Diets:
All persons, who are not from the EU/EEA or covered under reciprocal health care arrangements, must have adequate medical insurance for the period of their stay. Health insurance under reciprocal health care schemes within the EU/EEA is for emergency and urgent treatment only and charges may be payable in the UK for visits to a doctor, dentist or for medication.
Students are responsible for any damage they cause at the host home, residential or hotel accommodation and to the school buildings and vehicles contracted by the school as part of their programme. Oxford College of English Ltd. strongly recommends that all students ensure that they arrange adequate travel insurance which includes third party liability cover.
Any disability, allergy or medical condition, which may affect mobility or general health, must be declared at the time of booking. If a student has an allergy, such as an allergy to cats for example, this must be declared at the time of booking. If a guest requires a special diet, such as vegetarian for example, this must also be declared at the time of booking.Loss or Damage to Personal Property:
Damage to the home or property belonging to a host family: Students are responsible for their own money and personal possessions at all times. Oxford College of English Ltd., its directors, employees, representatives, agents, host families and sub-contractors will not be liable for any loss of money or loss of or damage to any personal possessions. Students are responsible if they injure or cause any damage to the host family, their home or possessions. Oxford College of English Ltd. strongly recommends that students arrange adequate travel insurance, which includes third party liability cover.Liability:
Oxford College of English Ltd., its directors, employees, representatives, agents, host families and sub-contractors will not be liable for any sickness, injury or death of a guest, any damage caused to a third party by a student or repatriation costs. Oxford College of English Ltd. strongly recommends that students take out adequate insurance.Airport Transfers
Oxford College of English Ltd. arranges airport transfers using our own staff and trusted taxi and coach companies but will not be liable for costs incurred as a result of delays caused by events outside our reasonable control such as bad weather, road closures or diversions, vehicle breakdown and force majeure. In the case of flight delays in excess of 2 hours, the company reserves the right to charge an additional fee to cover expenses incurred.Photography and videos
The student agrees that Oxford College of English Ltd. may take and use photos and videos for publicity purposes without further permission and that the rights to any such photos or videos belong to the company.Complaints Procedure
In the, hopefully, unlikely event that a student is dissatisfied with their English language course, accommodation or activity programme they should inform their group leader or local course director. Complaints can also be made by e-mail: firstname.lastname@example.org. All complaints must be notified without delay and in every case, before the end of the course.
Oxford College of English Ltd. takes all complaints very seriously and must be given reasonable time to investigate the complaint, and if justified, correct the situation.Data Protection:
Oxford College of English Ltd. will not disclose your personal information to any third party except when requested by the police or lawful government authority. Your contact information will be passed on to the host family as required to facilitate the booking and in the event of a damage claim.Address and Jurisdiction
Registered Office: Oxford College of English Ltd., 61 Abbey Road, Torquay TQ2 5NN. Oxford College of English Ltd. is registered at Companies House England, registration number 04336384. Any agreement with Oxford College of English Ltd. is subject to the laws of England.